Know Your Rights
Buying a Hearing Aid
Buying a hearing aid can be very confusing for a lot of people.
The brands are not well known and the prices can be difficult to compare.
Make sure you ask lots of questions.
A good hearing health company will welcome your enquiry and embrace your questions.
Things to watch out for:
- Online companies falsely claiming to be 50% cheaper than the high street.
- National chains can be tied in to one particular manufacturer so can't offer independent advice.
- National chains offer white label unbranded product that can't be compared or researched.
- National companies disguised as local companies that will then sell on your information.
- Companies offering you old technology disguised as their own brand.
What you can do to avoid this
- Ask lots of questions.
- Could you give me examples of where this is 50% more expensive then check?
- Ask to know exactly what this product is so I can check it against other products.
- Ask if this is absolutely the latest product and if it's any different from the branded product.
- Ask if the company is fully independent or has investment from a hearing aid manufacturer.
- Is your information being passed on to a 3rd party?
- What aftercare will you provide?
- If I have any issues how do I get them resolved?
- If I am unhappy can I return my hearing aids?
- Can I try the hearing aids first?