Home VisitsJanuary 16, 2019
Its Tinnitus Awareness WeekFebruary 1, 2019
Independent Hearing Centres win yet again
Which the consumer choice company have yet again declared that independent hearing care providers are better when it comes to looking after your hearing health and your hearing aids.
How do Which come about their findings? They survey people who wear hearing aids. 1000’s of people in fact. They then ask a serious of questions relating to hearing aids, hearing aid prices, hearing aid follow up and after care general experience with the hearing care provider and most importantly value for money.
Lets look at how the hearing aid retailers compare.
Who is the best
Yet again independent retailers top the bill? Why is that? Personally, I think its because we live and die by the service we provide. Unlike working for a big chain such as Boots Hearingcare or Specsavers Hearing aids we as independents are not guaranteed a wage at the end of the month! We must work hard to provide excellent service and keep ahead of the giants. If you are reading this and thinking where I should go for a hearing test or hearing aid then at the very least shop around and give your independent a chance. I can guarantee you won’t be disappointed. One thing the report was clear on was that not always cheapest is best. Specsavers and Scrivens are the cheapest hearing care providers but not always known for exceptional service to go with it. Likewise, not always dearest is best. Hidden Hearing scored high for over pushy sales tactics and poor value for money. Hidden hearing are without doubt the most expensive national retailer in the UK. Hidden hearing will dispense mainly Oticon hearing aids but at a premium. If you are in the market for an Oticon Hearing Aid particularly the Oticon OPN then we would suggest that you could save £1000s by shopping around.
What is Value for Money
The Which report came up with some interesting findings in the Value for money department when it comes to hearing aids and hearing healthcare in general.
Specsavers for example were rated great for price and transparency but its hearing aid customers felt it was poor value for money.
Scrivens Hearing care which is an England based outfit were also hammered despite being cheaper or as cheap as Specsavers. Customers felt their choices when it came to hearing aid technology were poor and overall despite being cheap or cheaper for hearing aids than independents or even Boots hearingcare overall their quality of service was poor.
Independents were in most cases more expensive than Boots, Specsavers or Scrivens but on par with Amplifon but they scored highest in almost every area.
What can we surmise from this? For me think about it this way. If something costs £3000 and the same something costs £3500 pounds somewhere else but the service in somewhere is else is far superior what value is there in saving £500 for something as important as your hearing. Let’s not forget you could be wearing your hearing aids for up to 14hrs a day for 5 years. You’re only saving £100 per year. Is poor service worth that?
Lanarkshire Hearing Centre is committed to providing the best care to its patients in the best environment possible. We take great pride in reading writing and learning the new technology that benefits our patients. We have to. All we ask is you shop around and give an independent a chance. You won’t be disappointed and one more thing……… We pay our Taxes.
Steven Ross (MSHAA, RHAD)
58 Cadzow Street,